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Privacy Policy

​As part of my professional duty of care I need to collect information about you.  It is important that you are informed about what happens to your information.  This privacy policy explains how I will use, store and protect your personal information in line with General Data Protection Regulation (GDPR).  


 

Data Control

Dr Catherine Jenkins is the data controller for Connect Clinical Psychology.  


 

What personal information is being collected?

A range of personal information is collected, this may include: 

  • Personal data, e.g: basic contact information: name, address, email, contact number, GP contact details and insurers details (where applicable).

  • Sensitive personal data, e.g: therapy records (therapist notes, letters, reports and/or outcome measures).  

  • If you complete a web-based enquiry form, I will also collect any information you provide to me as well as your internet protocol (IP) address.  This is automatically supplied by the website software used to offer the form. 
     

If you are referred by your health insurance provider, then I will also collect and process personal data provided by that organisation. This can include basic contact information, referral information, and health insurance policy number and authorisation for psychological treatment.


 

Why is this information being collected?

It is necessary to collect this information to provide psychological assessment and treatment. It is worth noting that if you do not provide the personal information requested, then I may be unable to provide a therapy service to you. 

 

I require your GP details to allow me to contact them if I am concerned about your current level of risk.  I require your contact details so that I can reach you if an appointment should need to be re-arranged.  I may also ask for information on how you found this service for the purpose of marketing research and service improvement.

 

What I do with your personal information?

I will only use your personal information to provide the services you have requested. Your written information will be kept in a file and stored securely.  Written information will be scanned and uploaded to an individual electronic casenote within a secure and confidential practice management software system (Cliniko).  Using an iPad, I will take written electronic clinical notes during our sessions in order to help me remember your important details, and to think about and plan our sessions. These will be password protected and stored on a note taking app called Notability then uploaded to a cloud based storage system called Dropbox. 

 

 

 

  

Who will your information be shared with?

The information you provide is confidential, however, there are certain circumstances where I have a duty of care to share your information:

  • if there are significant concerns regarding your own levels of risk or safety;

  • if there are significant concerns regarding significant risk of harm to others;

  • if I am asked to disclose your personal data in order to comply with any legal obligation. 

If you are referred by your health insurance provider, or otherwise claiming through a health insurance policy to fund therapy, then I will share appointment schedules with that organisation for the purposes of billing. I may also share information with that organisation to provide treatment updates as required by them.

 

I can also share information if you have given explicit consent that you wish it to be shared (e.g. with another professional or family member).  I will not routinely share your information with other health professionals (e.g. your GP) unless you have consented to this.  


 

How long is personal information stored?

Your information will be retained in accordance with professional HCPC guidelines.  Your information will be deleted 7 years after we end working together.  After this time, this data is deleted at the end of each calendar year.  Basic contact information held on my business mobile phone will be deleted once our work is completed.

 

What I will NOT do with your personal information?

I will not share your personal information with third-parties for marketing purposes.

 

Your right to access the personal information I hold about you

  • You have a right to access the information I hold about you.

  • I will usually share this with you within 30 days of receiving a request.

  • There may be an admin fee for supplying the information to you.

  • I may request further evidence from you to check your identity.

  • A copy of your personal information will usually be sent to you in a permanent form (that is, a printed copy).

  • You have a right to get your personal information corrected if it is inaccurate.

  • You can complain to a regulator. If you think that I have not complied with data protection laws, you have a right to lodge a complaint with the Information Commissioner’s Office.

 

If you require any further information regarding privacy then I am happy to discuss this further.

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